ReelShort Collection New Episodes Watch on Any Device
Before You Try Any Fixes: What ShortMax Actually Is
Account problems get easier once you understand which company is behind ShortMax, a streaming app for vertical short dramas. The seller listed on the App Store is SHORTTV LIMITED, a company registered in Hong Kong, while Google Play places that same legal entity under the developer name SHORTMAX LIMITED. The app went live in September 2023, going by the stores: Google Play gives September 3 and the App Store gives September 11 of that year. The Android version on its own shows over 100 million installs, so you are far from alone with a billing issue. Over 50,000 dramas in 19 languages is what its store listing claims, the company’s own figure reel-shorts.org rather than an independent count. On the legal side, its terms of service fall under Hong Kong law. People write the name as “shortmax”, “short max” or “shortmax app”, and all three searches lead to the same product covered here.
Unable to Log In to ShortMax?
Most of the time, shortmax login trouble starts when you log in with a different method than the one you used the first time. According to ShortMax’s terms, you can log in with Facebook, Google or Apple, or with a phone number or email address that is tied to your ShortMax account. Pressing a different button later could put you in a separate and empty account, which explains why a purchase can appear to disappear. Whether ShortMax has a guest mode is not confirmed, so you should not depend on one to keep your pass or coins safe. To stay safe, pick one sign-in method and stick with it on every device. Use the steps below to rule out that simple mix-up before assuming your coins are gone.

- Try the sign-in button you tapped when you first paid.
- Go through the other methods one at a time and search for your purchases.
- For email or phone login, use the address or number you bound to the account.
- Update the app and reboot your phone.
- Contact support with your UID and receipt if none of this helps, as described below.
How ShortMax Subscriptions Work
On the US App Store, the primary shortmax subscription is called Weekly Pass Pro. In September 2026 it costs about $19.99 a week, another tier sits at about $9.99 a week, and one-time purchases go from about $3.49 to $24.99. Monthly and annual plans could not be verified, because the US store offers only weekly passes. Since pricing differs by country, platform and promotion, those figures are best treated as a reference point. The terms of service say a subscription renews automatically 24 hours before it expires, at the same price. Users get tripped up by this timing, because a cancellation on the last day might already be too late. Outside of the pass, episodes are unlocked with coins, and App Store reviewers point out that some cost up to 60 coins with little pricing information up front. Don’t assume every episode costs the same; check the price on the unlock screen each time.
Billed After the Trial?
An unexpected charge after what felt like a free period is a common complaint in this category. Through its own responses on Google Play, ShortMax admits that users were confused by its “free trial” and “24 hours free” wording. Removing the app does not stop billing, a point both Apple and Google make in their help pages. In practice, a weekly pass begun through an offer goes on renewing until you cancel it. Who actually charged you decides where you cancel and where you request money back, so working that out comes first. Gather the evidence first, since a clear timeline makes every later step faster.
- Look for an Apple or Google Play receipt in your inbox.
- Cancel the pass and ask for a refund through that store if one turns up.
- If there is none, capture the merchant name on your card statement.
- Stop the renewal right away using the steps below.
- Then ask for a refund through the matching route.
Stopping ShortMax on iPhone
Apple handles the billing for passes bought through the App Store, so the option to cancel lives in your iPhone settings. The ShortMax terms also mention an “About Subscription” option inside the app, but Apple’s settings are the surest place to stop an App Store renewal. Removing the app from your home screen cancels nothing, and Apple says so plainly. The pass renews 24 hours before it expires, so plan to cancel at least a day before the renewal date. The process takes less than a minute. For proof of the date, capture the confirmation screen.
- Go to Settings and tap your name at the top.
- Tap Subscriptions.
- Locate ShortMax in the list and tap it.
- Tap Cancel, then confirm.
- You may have paid under a different Apple ID or on Android if ShortMax is missing.
How to Cancel ShortMax on Android
On an Android phone, a pass bought through Google Play is managed from the Play Store rather than from ShortMax itself. Google states clearly on its help page that uninstalling an app does not cancel its subscription. Google Play is where store-billed renewals are reliably stopped, even though the in-app “About Subscription” option mentioned in ShortMax’s terms is another route. The subscription might not appear in the list unless you are in the same Google account that paid, so confirm that first. If you made the payment anywhere other than Google Play, it will not show there, and support becomes your route. When it shows as cancelled, grab a screenshot and file it with your receipt.
- Go to the Google Play Store.
- Find Subscriptions in your account menu.
- Choose ShortMax.
- Tap Cancel and follow the prompts.
Refunds: The ShortMax Terms on Refunds
When it comes to refunds, ShortMax’s terms take a strict line. The company states that refunds are “not entertained unless the paid product/service is unusable for the reason of ShortMax”. There is little room for a refund just because you forgot to cancel, if you take that literally. However, Apple and Google have their own refund processes covering store purchases, which run separately from the app’s terms. For a purchase made on iPhone, you can ask for a refund through Apple’s Report a Problem page, and Apple usually replies within 24 to 48 hours. For Android purchases, Google says that within 48 hours of purchase you may be able to receive a refund directly from Google Play. Once that window has passed, Google sends you to the developer, so you will need to write to ShortMax customer service. Describe what happened briefly and attach your receipt, since a refund is not guaranteed.
How to Contact ShortMax Customer Service
ShortMax customer service works mainly by email. The right service email is the one listed in ShortMax’s terms of service, which appear on the official ShortMax website. Because at least one circulating address uses a misspelled domain and could not be verified, be careful with addresses shared on question-and-answer sites. Your UID, the account ID that lets staff find you, is what the developer asks users to provide in replies to Google Play reviews. For problems with cancelling, the same replies recommend the subject line “Cancel Subscription – Urgent”. If replies are slow and the charge came through a store, pursuing the Apple or Google refund route at the same time is possible. Since a complete first message saves time, include the items below.
- Your UID plus the sign-in method you use.
- The date, amount and store of the charge, with a receipt screenshot.
- Whether you have already cancelled, along with a screenshot of the cancellation screen.
- One clear request: cancel, refund, restore your coins or fix a login.
Where Every ShortMax Task Is Handled
A lot of the annoyance begins when you try to fix a problem in the wrong place. Your account, your coins and your viewing are handled by the app, whereas the money for store purchases is handled by the stores. Anything the app and the stores cannot settle on their own goes to email support. Use the table below as a quick map before you start tapping through menus. Menus can change with updates, and as of September 2026, the table reflects the terms and store help pages. Cancel first, ask questions second when in doubt.
| Job | Where to go | Good to know |
|---|---|---|
| Sign in or switch accounts | The ShortMax app | Facebook, Google, Apple, or linked email or phone |
| Check or cancel in the app | ShortMax app | “About Subscription”, per the terms |
| Cancel a pass purchased on iPhone | App Store | Settings, your name, then Subscriptions |
| Cancel a pass bought on Android | The Google Play Store | Subscriptions, in your account menu |
| Refund for an App Store charge | App Store | Report a Problem; reply within 24 to 48 hours |
| Refund for a Google Play charge | Google Play, then email | Possible within 48 hours; after that, contact the developer |
| Missing coins, lockouts, billing disputes | Email support | Service email listed in the terms, with your UID |

